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Terms of Use

These Terms of Use ("Terms") govern your use of the Otopoly platform (the otopoly.app website, web app and mobile apps). By signing up or using the platform you accept these Terms. If you sign up on behalf of a business, you also confirm that you are authorised to represent it. The Turkish version is the binding version.

1. Parties

Otopoly is operated by Technowide Software ("Otopoly", "we"). The business that signs up, along with the owners and staff who use its account, is referred to as "you" or the "user".

2. The service

Otopoly is a cloud-based management platform for car wash, detailing and car care businesses. It offers features such as work orders, quotes, digital contracts, customer and vehicle records, customer accounts, cash registers, stock, reporting, notifications over WhatsApp and other channels, and an AI assistant. The features and limits available to you depend on your plan.

We may change, add or remove features from time to time to improve the service.

3. Account and security

  • You are responsible for keeping the information you provide accurate and up to date.
  • You are responsible for keeping your login details confidential and for telling us if you notice unauthorised access.
  • You decide which permissions staff on your business account receive; the business is responsible for what those users do on the account.

4. Acceptable use

You agree not to:

  • Act against applicable law or the rights of third parties,
  • Message people without their consent or another legal basis, or use the platform for spam,
  • Try to access another business's data, bypass security measures or disrupt the platform,
  • Upload malicious software, or scrape or copy the platform with automated tools without permission,
  • License or resell the platform, or make it available to third parties without permission.

When you use WhatsApp and other messaging channels, you are also responsible for following the rules of those providers.

5. Fees and subscription

  • New businesses start with a 14-day free trial; no card details are required.
  • To keep using the service after the trial you need to choose a paid plan. Current plans and prices are published on the home page.
  • Payments are made by bank transfer. Once your payment is approved, your subscription starts or is extended and your invoice is issued.
  • If you change plans during a billing period, your remaining time is deducted from the price of the new plan.
  • If a subscription expires and is not renewed, the account moves to read-only mode after any grace period: you can view your records but cannot add or change them.

We may change prices for future periods; a change does not affect a subscription period you have already paid for.

6. Your data and privacy

The business data you enter into the platform is yours. We process it only to provide and secure the service and to meet our legal obligations.

How personal data is processed, and your rights under the Turkish Personal Data Protection Law No. 6698 ("KVKK"), are explained in the Privacy Policy.

Your business is the data controller for your customers' data. You are responsible for informing your customers and having the required legal basis (for example, consent to receive messages).

7. Intellectual property

The platform's software, design, brand and content belong to Otopoly or its licensors. These Terms give you a limited, non-transferable, non-exclusive right to use the platform for your own business during your subscription; they do not transfer any other right.

8. Third-party services

Some features rely on third-party services such as WhatsApp (Meta Platforms), SMS and e-mail providers, social login providers and AI model providers. We cannot control the effects of outages or of rule or price changes at these services.

AI assistant answers may be wrong or incomplete. You are responsible for checking them before acting on them.

9. Service level and limitation of liability

We make reasonable efforts to keep the service available and secure, but we do not guarantee that it will be uninterrupted or error-free. The service may be temporarily unavailable because of maintenance, updates or causes beyond our control.

The service is provided "as is". To the extent permitted by applicable law, Otopoly is not liable for indirect damages such as lost profit, lost business or lost data, or for the accuracy of information entered into the platform. Liability for our intent or gross negligence and mandatory provisions of law remain unaffected.

10. Suspension and termination

You can stop using the service at any time by not renewing your subscription. To close your account, use the account settings in the app or write to us.

We may suspend access to your account or terminate the agreement if these Terms are breached, if the platform's security is at risk, or if the law requires it. After termination, retention and deletion of data are subject to the Privacy Policy and applicable law.

11. Changes

We may update these Terms from time to time. The current version is always published on this page, and the date at the top shows when it was last updated. By continuing to use the platform after a change, you accept the updated Terms.

12. Governing law

These Terms are governed by the laws of the Republic of Türkiye. Rights of consumers and others under mandatory provisions of law remain unaffected.

13. Contact

For questions about these Terms, write to contact@otopoly.app.